USE RESTRICTIONS AND JURISDICTION
This Website is provided “as is” and “according to availability”, without any warranty of any kind, express or implicit, including, without limitation, any warranty of merchantability or suitability for a user’s particular need, any warranty regarding the Website’s content or operation, third-party links or other communications, any warranty in case of errors, corrections or defects, interrupted or intercepted transmissions, data loss, virus or any other potentially harmful element.
Under no circumstances can ETS Canada or any of its subsidiaries or entities be held liable towards any person for any fee or damages, including direct, indirect, consecutive or intangible damages, damages related to access to or use of this Website. Furthermore, ETS Canada or any of its subsidiaries or entities cannot be held liable for any person’s inability to access the Website or use its functions and services, including browsing or downloading any information, data, text, image or any other material available on the Website or via another website linked to by this Website or linking to this Website.
It is the responsibility of users of this Website, with the total exclusion of any liability from ETS Canada, to evaluate the accuracy, completeness, reliability and relevance of the opinions given, services offered or any other information provided. Information included and presented on this Website should not be interpreted and relied upon as if it were professional advice or advice on a specific situation.
Unless otherwise specifically stated, any trademark, registered or not, and any logo displayed on the Website, any information, any graphic image, any feature or any service, any layout (including the “look and feel”) and any text on this Website are the sole property of ETS Canada or are duly used under license by ETS Canada and are protected by applicable intellectual property laws or any provisions included in any other relevant law, in Canada and abroad. They may not be copied or broadcast, in whole or in part, without ETS Canada’s prior written consent.
In addition, you acknowledge that you are not allowed to (i) create derivative work based on this Website or any material and/or content included on or integrated to the Website; (ii) use the Website or any included material and/or content for commercial purposes; (iii) remove any notice regarding copyright or other ownership notices from the Website and/or its content; (iv) circumvent any encryption or other security tool used anywhere on the Website; (v) use any data mining tool, robot or similar tool to collect and extract data from the Website; or (vi) decompile, reverse engineer, modify or disassemble any part of this Website.
However, you may download or print any page on this Website for personal and non-commercial use only, provided that you keep all notices regarding the intellectual property of ETS Canada or any assigns involved.
The Website may contain hypertext links leading to other websites. These links are provided for information purposes only and as a service. On this matter, ETS Canada disclaims any liability or obligation, of any nature whatsoever, regarding these third-party websites to which the Website links (or any link to this Website on another website), including the content and operation of these third-party websites. ETS Canada does not review nor control these links. Certain websites may be hosted outside your country and therefore be governed by different laws and regulations.
A link from this Website to another website (or to this Website from another website) does not in any way constitute a recommendation, endorsement, approval, advertisement, offer or solicitation with regard to the other website, its content or its products and services advertised or provided on this other website. ETS Canada assumes and believes that links provided to other websites and accessible by all, to web pages, discussion forums and any other sources are allowed under the law and comply with Internet users’ normal and usual expectations.
CONFIDENTIALITY OF INFORMATION PROVIDED TO ETS Canada
ETS Canada takes all reasonable measures to ensure the integrity and security of information obtained from Internet users through the Website and to avoid any non-authorized access to or use of this information. To this end, ETS Canada regularly reviews its security measures.
You should never, under any circumstances, send any information that is confidential or that you own to ETS Canada via the Website. Any information sent to ETS Canada through the Website, other than your personally identifiable information, is presumed non-confidential. Personally identifiable information is only used to answer your questions or to market ETS Canada’s products and services.
ETS Canada cannot, under any circumstances, be required to monitor the data provided or sent through this Website, as is the case for any website linked to on this Website or linking to this Website. ETS Canada has under no circumstances any obligation, of any nature whatsoever, resulting from such data or transmission, which do not constitute in any way a confidentiality agreement, express or implied, between a user and ETS Canada.
When you access and use any part of this Website, you undertake not to:
- write or send illegal, threatening, abusive, libelous, obscene, pornographic, blasphemous or reprehensible information, in any way whatsoever, including without limitation messages showing or promoting a behaviour that could constitute a breach of a law or violating a national or international right;
- write or send data or software infected with a virus (worm or Trojan horse) or any other harmful element;
- interfere with the operation of this Website or hinder or prevent another person from using this Website;
- write, publish, send, reproduce, distribute or use information, software or any other material obtained through this Website for commercial purposes without ETS Canada’s prior written consent.
BREACH AND INDEMNITY
You can contact us by email at firstname.lastname@example.org for any question. We will make every effort to process your request quickly.
Last update: May 11, 2016
ETS Canada takes all reasonable measures to ensure the integrity and security of information obtained on Internet users through the Website and to prevent any non-authorized access or use of this information. To that end, ETS Canada regularly reviews its security measures.
DATA COLLECTED BY AUTOMATIC MEANS
Several tools may be used on our Website to improve its efficiency and usability and for marketing and statistical purposes. These tools may include collection and automatic storage of data by us or by third parties on our behalf. In general, this data does not include users’ personal information. These tools include, without limitation, cookies, Adobe Flash cookies, web beacons (also called “pixel tags” or “clear GIFs”), tracking URLs or similar tools and web analytics software.
Collected data may include, without limitation:
- Visitors’ IP addresses;
- Date and time of visit;
- Referral URL (the website from which the visitor came);
- Pages visited on our Website;
- Information on the browser used (type and browser version, operating system, etc.).
Web beacons, tracking URLs or similar tools and cookies are primarily used for statistical analysis. These tools may also be used to follow traffic patterns on websites or to know if an email has been received, opened or answered.
Web analytics software gathers data on and analyzes the behaviour of visitors of websites or mobile applications. It analyzes traffic patterns, for example, to determine how often certain parts of a website or a mobile application are viewed or which information or services interest our visitors. To this end, we mostly use clickstream data and other techniques described above. The web analytics services used on our Website and our mobile applications are provided by Google Analytics or other service providers.
This means that when you visit our Website, a Google Analytics cookie is stored on your computer or mobile device, provided that your browser settings allow such cookies, as mentioned above. Furthermore, when you visit our Website, the web analytics data described above (including clickstream data, data provided by web beacons and tracking URLs and information stored in Google Analytics cookies) is sent to Google Analytics to be analyzed for ETS Canada.
Google Analytics acts as ETS Canada’s agent, which means that ETS Canada determines the purposes for which the data is used and Google Analytics may not disclose this information to third parties (except in cases where the law or a court order forces such disclosure). With regard to privacy, this means that ETS Canada is the “guarantor” and Google Analytics is the “data processor”.
We offer geolocation services on our Website, particularly through Google Maps.
If you use mobile applications, these applications may receive information regarding your current location (similar to the GPS signals sent by mobile devices) or other information that can be used to determine your location. You can authorize the activation of the geolocation service. You can also prohibit at any time an application from using the geolocation service.
Our Website uses Internet retargeting tools. Visitors who are interested by our products can see our ads on partner websites. We believe that personalized advertising, based on users’ interests, is more interesting than advertising without any connection to the consumer.
We collaborate with companies that use tracking tools. These companies broadcast ads on our behalf on the Internet. They may gather non-personally identifiable information on your visits to our Website and your interaction with our communications, particularly ads.
Retargeting tools analyze your cookies and display ads according to your behaviour on the Internet. This technology does not store any of your personal information.
USE AND STORAGE
Data gathered through our Website and other information provided in any other way to ETS Canada may be used to improve our Website’s content, for marketing research purposes, for statistics purposes, to improve our services or to provide you with interest-based information.
We only use data for the purposes for which they were collected. Your consent is required to use your personal information for marketing purposes other than the ones mentioned above. You may opt out from such use of your data, ask that your data be deleted or be modified.
ETS Canada stores the information for a reasonable period of time to achieve its objectives or in accordance with legal provisions. Following this period, the information shall be deleted or anonymized.
You can contact us by email at email@example.com for any question regarding this Policy or any request regarding your data. We will make every effort to process your request quickly.
Last update: May 11, 2016
TRANSACTION PAGE SETTINGS
Product prices and availabilities are subject to change without notice and stock availability. If a product ordered is out of stock after the conclusion of the transaction, we shall notify you by email, the out-of-stock product shall be removed from the order, and you shall be refunded for this product price. ETS Canada disclaims all liability in case of stock shortage and for any damage that may result from or be caused by any delay in delivery.
PRICES AND SALES TAXES
Prices on the Website are in Canadian dollars (C$), do not include taxes, and may change without prior notice. You will be provided with the official amount of your order, including taxes, with the confirmation of the order placed on the Website.
PAYMENT AND DELIVERY
We only accept payments by credit cards issued in Canada by Visa® and MasterCard®.
Books and CDs
Allow 10 business days to receive your order. If your product requires more time due to its availability, we shall inform you by email of any delay.
Certificates and Score Reports (Reprint Requests)
These services are EXCLUSIVELY offered to test-takers who took a TFI or TOEIC Public Test Session in the last 24 months. Reprint requests for institutional test sessions, for other test types or for expired results will not be processed.
Certificate and Score Report orders are processed within 5 business days of purchase. However, reprints requests for current test administrations will not be processed until 10 days after the test date. ETS Canada cannot guarantee the delivery date and is not responsible for Certificates and/or Score Reports lost by the courier service.
Within 15 days of completing a transaction on the Website, we shall send you an order confirmation email including the order’s total price as well as the detailed terms and conditions applicable to the transaction. We reserve the right to cancel your transaction without any obligation to provide a reason. If we cancel your transaction, we shall notify you by email at the provided address. We reserve the right to limit or prohibit orders which, at our sole discretion, seem to have been placed by dealers, resellers or retailers. When we cancel a transaction, we do not charge you the amount to your credit card. If we did, we shall refund you the amount or a corresponding credit shall be applied to your credit card.
REFUNDS AND EXCHANGES
There are no refunds on test registration. As well, you cannot change the test type, the test date or the test location. In addition, there will be no refund of the discount value of a promotional code.
Be sure that you arrive at the test location 30 minutes early. There are no refunds if you miss a scheduled test or if you arrive late and are not allowed to enter the test room.
However, if you miss a test due to illness, you must provide us with a copy of your doctor’s note within 5 business days after test date to re-schedule your test session. Note that verifications will be made with the medical cabinet or the health care providers.
Should ETS Canada cancel a test due to insufficient enrolment or any other circumstances beyond our control, we will give you the choice of refunding your test fee or registering you for a future test at no additional cost.
Books and CDs
There are no exchanges or refunds on these products after they have been shipped. If you request to exchange or cancel your order and it has not been shipped, a $5 service fee will be charged to your card to process your request.
If the item arrives in a damaged condition or is believed to be faulty, you can exchange the product for a new one. To request an exchange and know how to return the damaged item, please contact us by email at firstname.lastname@example.org. You have 10 days upon reception of the item to request an exchange. ETS Canada reserves the right to refuse to exchange a product.
In the event of a non-authorized or non-conform return of Products, the merchandise will be sent back to you upon request at your expense. We will request that you pay by credit card or that you send us a cheque or money order to cover the shipping costs before returning the Product to you.
Online Preparation Tools
There are no exchanges, cancellations or refunds on Online Preparation Tools.
Certificates and Score Reports
There will be no refund, credit or exchange once the reprint request has been processed. Certificates and Score Reports cannot be returned for a refund.
If an error occurs on your certificate or score report and that it was caused by our scanner, we are committed to deliver another one for free. If you believe this is the case, please contact us by email at email@example.com.
However, if the error is caused by the information you entered on your answer sheet, you will have to buy a new document and ask for a correction to be made. To do so, please visit the "Results Requests" section of the Site or contact us by email at firstname.lastname@example.org.
ERRORS ON WEBSITE
Although we check regularly the product information on our Website, display errors (price, description, etc.) may occur from time to time. ETS Canada RESERVES THE RIGHT TO CORRECT THESE ERRORS WITHOUT ANY OBLIGATION TO DELIVER THE GOODS IN ACCORDANCE WITH THE TERMS DISPLAYED BY MISTAKE.
If such a situation occurs, we will correct the erroneous information as soon as possible and will communicate with you if you already ordered the item.
You can contact us by email at email@example.com.
Last update: January 24, 2017